Q. Do I need an appointment to see a doctor at the Clinic? How do I make an appointment?
A. Yes. Appointments are required. Please call the appointment line at 816-753-5144. Phone lines open at 8 a.m. to book appointments for the following day. The schedule fills up fast so we encourage you to call as close to 8 a.m. as possible. Note: please see below for information about dental appointments.
Q. What system does the Clinic use for making appointments?
A. Appointments are scheduled on a “first-call, first-serve basis.” Beginning at 8 a.m. Monday through Friday, the appointment phone line is answered and appointments are scheduled for the next business day. If all the appointments are taken, callers will have to try again the next day at 8 a.m. If the phone line is busy, callers should call again and again until they get through.
Q. What do I bring with me for an appointment?
A. (1) Proof of income (2) Picture ID (3) Proof of residence (4) We encourage a $10 donation for your care. Click here to learn more about how patient donations are critical to the Clinic’s success.
Q. Does the Clinic handle emergencies?
A. No. If it is a life-threatening emergency you are urged to call 911 or seek care at the nearest emergency room.
Q. How much does an appointment cost?
A. As of September 2, 2014 we now accept both insured and uninsured patients.
If you have insurance you will pay the co-pays and deductibles your insurance policy requires. We accept most major insurance plans, including Medicare and Medicaid.
If you do not have insurance: we strive to provide affordable healthcare to everyone using a sliding fee-scale that is based on income We ask that you contribute to your care in some way. Click here to find out what you can expect to contribute.
Q. When is the clinic open?
A. In general, the Clinic is open 9 a.m. to 9 p.m. on Monday through Thursdays, 9 a.m. to 5 p.m. on Fridays, and the third Saturday morning of the month. Clinic hours can vary and the building may look dark even when we are open. Always call to verify the hours before coming to the Clinic.
Q. What if I cannot make my appointment?
A. If you are unable to make it to your appointment, please call 816-753-5144, Option 3 to cancel. Missing three appointments without canceling will eliminate you from receiving Clinic care for up to six months.
Q. How do I schedule a follow-up appointment when the doctor tells me to come back in two weeks?
A. Usually, it is possible to schedule a follow-up appointment as you leave.
Q. How do I get a dental appointment?
A. The Dental Clinic only schedules appointments for existing Clinic patients. If you are a patient at the Clinic, ask the doctor who sees you to refer you for a dental appointment. Click here for more information.
Q. What kind of services does the Clinic offer?
A. Care is provided in these major areas: General Medicine, Dental, HIV Primary Care and Case Management, and Behavioral Health. Click here for a detailed list of the services offered by the Clinic.
Q. I don’t speak English. Can I come?
A. If you will need an interpreter for your visit, please let us know. Family and friends cannot be used as interpreters and will be asked to wait in the waiting room.
Q. Is HIV testing confidential and do I have to give my name to have an HIV test?
A. We offer confidential and anonymous HIV testing. Click here to learn more.
Q. Does the Clinic do tuberculosis testing?
A. We offer TB testing to uninsured individuals only, at a single walk-in clinic on Wednesday mornings from 9–11 a.m. If you currently have health insurance and need a TB test, please contact your local Health Department.
Q. Does the Clinic do STD testing?
A. Yes. STD testing is done by appointment on Thursdays from 1–4 p.m. We also hold a walk-in clinic on Thursdays from 5–8 p.m., which is able to accommodate the first eight patients requesting a test.
Q. Does the Clinic test for herpes?
A. No. The Clinic does not do herpes testing. However, if you have lesions present, you can make an appointment for treatment.
Q. What support groups does the Clinic have?
A. The Clinic has a variety of support groups – click here for more information.
Q. Can I see my chart?
A. As patient records are clinical, it is best they be reviewed in the company of clinical personnel. Should you wish to review your chart, please let Clinic personnel know in advance and arrangements will be made for you to do so.
Talking to a Nurse
Q. Is it possible to talk to a nurse instead of being put in voice mail?
A. Because we do not have a nurse available on a regular basis to answer questions, there are times that you may call and have to be put into voice mail. If you have to be put into voice mail, your call will be answered within 24 hours. Sometimes a nurse will be available to speak with you and will be more than happy to do so.
Q. Am I able to obtain a prescription or prescription refill from the Clinic?
A. In many cases the Clinic is able to provide or fill a prescription, though we do require 7-10 business days to do so. This can be discussed with your doctor at your appointment. Please be aware that due to budget cuts, when our current supply of some medications is exhausted we will be unable to replenish them. Patients are encouraged to take advantage of the $4 prescription programs widely available at grocery stores and other retail outlets.