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  • May

    May, a 20-something woman with an advanced degree, came to the Clinic …

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Patient FAQs

Services Offered

Q. What kind of services does the Clinic offer?
A. Care is provided in these major areas: General Medicine, Dental, HIV Primary Care and Case Management, and Behavioral Health. Click here for a detailed list of the services offered by the Clinic.

Interpreter Services

Q. I don’t speak English. Can I come?
A. If you will need an interpreter for your visit, please let us know. Family and friends cannot be used as interpreters and will be asked to wait in the waiting room.

HIV Testing

Q. Is HIV testing confidential and do I have to give my name to have an HIV test?
A. We offer confidential and anonymous HIV testing. Click here to learn more.

TB Testing

Q. Does the Clinic do tuberculosis testing?
A. We offer TB testing to uninsured individuals only, at a single walk-in clinic on Wednesday mornings from 9–11 a.m. If you currently have health insurance and need a TB test, please contact your local Health Department.

STD Testing

Q. Does the Clinic do STD testing?
A. Yes. STD testing is done by appointment on Thursdays from 1–4 p.m. We also hold a walk-in clinic on Thursdays from 5–8 p.m., which is able to accommodate the first eight patients requesting a test.

Q. Does the Clinic test for herpes?
A. No. The Clinic does not do herpes testing. However, if you have lesions present, you can make an appointment for treatment.

Support Groups

Q. What support groups does the Clinic have?
A. The Clinic has a variety of support groups – click here for more information.

Patient Charts

Q. Can I see my chart?
A. As patient records are clinical, it is best they be reviewed in the company of clinical personnel. Should you wish to review your chart, please let Clinic personnel know in advance and arrangements will be made for you to do so.

Talking to a Nurse

Q. Is it possible to talk to a nurse instead of being put in voice mail?
A. Because we do not have a nurse available on a regular basis to answer questions, there are times that you may call and have to be put into voice mail. If you have to be put into voice mail, your call will be answered within 24 hours. Sometimes a nurse will be available to speak with you and will be more than happy to do so.

Prescription Refills

Q. Am I able to obtain a prescription or prescription refill from the Clinic?
A. In many cases the Clinic is able to provide or fill a prescription, though we do require 7-10 business days to do so. This can be discussed with your doctor at your appointment. Please be aware that due to budget cuts, when our current supply of some medications is exhausted we will be unable to replenish them. Patients are encouraged to take advantage of the $4 prescription programs widely available at grocery stores and other retail outlets.